Domestic Ground Shipments
All U.S. Domestic Ground shipments have a standard transit time from one six business days. We will make every effort to expedite your order as quickly as possible from taking the order, processing and verifying the payment to the final shipment of your order. All U.S. Domestic Ground shipments will normally ship out of our facility within 5 business days or less. If your item is on back order you will be notified from customer service by email stating an ETA for your backordered item, please allow an additional 10-15 days for your item to be available for shipment.
U.S. Air Shipments
All express orders being shipped to U.S. address will be processed, verified and shipped within two business days (excludes weekends) if the order is placed before 3pm EST OR within three business days if the order was placed after 3pm EST. If you absolutely need your order by a specific date, please call our customer service department at toll free 1-888-974-3557 and we would be happy to see if we can meet your delivery needs.
Domestic U.S. Rates
Shipping rates vary due based on the level of service you request(either ground, Next Day Air, 2nd Day Air). To find the shipping rate*, add the products you are interested in into your basket. Follow the checkout process. Prior to requesting your credit card information, the system will request shipping options and total your order up for you. *Some express shipments (Next Day Air and 2nd Day Air) require additional handling due to size and weight. If your shipping rates differs from your order you will be notified by customer service before your order is processed.
Alaska and Hawaii Shipments
Please note that we ship all packages addressed to Hawaii and Alaska via 2nd Day Air or Next Day Air only. We apologize but we do not offer UPS Ground shipments to these states. If your order is address to one of these states and express shipping was not added to your order, you will be notified by customer service before your order is processed.
Puerto Rico, Guam & Other U.S. Territories
Please note that all shipment to all U.S. Territories are required to ship via UPS Global. We will email you a shipping quote for your approval prior to processing your order.
All International Shipments (excluding Canada) are shipped Via UPS Global. We will email you a shipping quote for your approval prior to processing your order. Once we receive your approval on the shipping rate an additional 3-5 business days is required prior to shipping your purchase in order for your shipping address to be verified and approved by Merchant Services.
Countries We Do Not Ship To:
Please note that due to their high number of fraudulent online transactions, we no long ship to nor accept orders with a bill to or ship to address from the following countries: Belarus, Colombia, Egypt, Indonesia, Lebanon, Macedonia, Malaysia, Nigeria, Pakistan, Ukraine, Vietnam and Yugoslavia.
All shipments to Canada are sent via UPS Surface. Surface rates to Canada are the same as standard rates in the continental U.S. However, your purchase WILL be subject to additional duties and charges collected by UPS on behalf of UPS Brokerage and your country at the time of delivery. Cyber Island Shops is not responsible for collection or reimbursement of any of these charges. Below is an estimate of brokerage fees, taxes and duties you will have to pay at time of delivery.
2.7% or $5.85 Canadian (whichever is greater) of the amount collected for taxes
7% Goods and Service Tax - based on the value of the product
7% VAT Tax - based on the value of the product
Your local Sales Tax - based on the value of the product
the following schedule of handling fees: (Canadian dollars)
$0-$20 product value - no handling fee
$20-$40.00 product value - $6.70
$40-$100.00 product value - $18.45
$101-$200 product value - $27.45
$201-$350 product value - $35.55
$351-$500 product value - $39.90
$501-$750 product value - $45.30
$751-$1000 product value - $50.70
The above rates are only estimates for you to consider. The rates above are subject to change at anytime. Please be advised that these taxes, duties, and fees can total more than the cost of your merchandise. These charges are non-refundable if you refuse your shipment. Fees incurred by Cyber Island Shops for merchandise returned to us with duties/taxes/fees owed on them will be deducted from any balance owned to you on your refund. We strongly suggest you review the information above before placing your order.
Shipping Exceptions - all shipments
The rates quoted are based on estimates applied to our merchandise. However, some products may require additional handling or special delivery to ship. As a result, shipping charges may vary from those quoted. In the event those rates change, we will contact you first with an approval prior to shipping.
Reshipping Charges - all shipments
There will be a reshipment fee if the customer enters the incorrect shipping address on the order and we have to reship the package. This reshipment fee also applies in the event that the customer was not available to sign for the packages (it is completely up to the UPS driverís discretion whether or not to leave a package without a signature, however some packages DO require a signature for delivery) when UPS attempted delivery and the package was returned to us. (UPS will make 3 delivery attempts and leave a note indicating they attempted delivery before returning the package to us.)