Cyber Island Shops, Inc. offers a 100% satisfaction guarantee on nearly all of our merchandise from any of our websites. If you receive an item you are unhappy with for any reason, and your return is not one of the exceptions listed below, we will be happy to do one of the following:
1. Replace the item.
2. Exchange item for any another item of equal value.**
3. Issue a refund for the returned item(s).*
Sorry, We cannot accept returns for refund or credit for:
1. Opened music CD's
2. Perishable food items.
3. Clothing that has been worn, soiled, washed or damaged.
*Credit/refund for merchandise only. Does not include original or return shipping charges.
** Applies to domestic US purchases only.
How do I return something?
Returns are as simple as one, two, three:
1. Please Click here to email customer service to request an Return Merchandise Authorization (RMA) number so that we know to expect your return. Please make sure to let us know your order number, bill to name, and the items you wish to return. We will then send your RMA to you via email within 1 business day.
2. Print out and complete the RMA we will email to you and include it with the item(s) you are returning.
3. Return the item(s) via parcel post or any other preferred method to:
Cyber Island Shops, Inc.
4600 Cecile Drive
Kissimmee, FL 34746
All returns must be sent postage paid. C.O.D.'s will not be accepted.
If exchanging an item, customer will have to pay shipping charges on replacement item.
If your items are damaged in transit - All of our domestic shipments are sent fully insured via UPS or Fed-Ex. All international shipments are sent fully insured via UPS Global Air. If damage should occur in transit, please email Customer Service and we contact you to determine the next step in the damage claim process. Please make sure to keep all original packaging.